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Date Last Modified: June 15, 2007
At Canyon Ranch, we respect and value your privacy. This privacy statement describes and
applies to the information we collect from you when you visit the Canyon Ranch website (the
“Website”), how we use that information, and under what circumstances we disclose it. It will
also give you more information about how to manage the personal information that you provide
to us through this site. This statement applies only to information you provide to us online while
visiting or using our Website. It does not apply to information we have obtained or may obtain
offline through other traditional means.
Canyon Ranch also maintains a separate Notice of Privacy Practices, as required by law, that
applies to protected health information that it collects from individuals. You may view that
statement on the following page:
HIPAA POLICY.
1. THE INFORMATION WE COLLECT
When you use our website, we receive and collect certain information. The information
that we receive and collect depends on what you do when you visit this Website.
Automatically Collected Information
Some information is automatically received and sometimes collected from you when you
visit the Website. This information may include some or all of the following items: the
name of the domain and host from which you access the Internet, including the Internet protocol (IP) address of the computer you are using and the IP address of your Internet
Service Provider; the type and version of Internet browser software you use and your
operating system; the date and time you access our site, the length of your stay and the
specific pages, images, video or forms that you access while visiting the site; the Internet address of the website from which you linked directly to our website, and if applicable,
the search engine that referred you and any search strings or phrases that you entered into
the search engine to find this site; and demographic information concerning the country
of origin of your computer and the language(s) used by it.
We use this information to monitor the usage of our website, assess its performance,
ensure technological compatibility with your computer, and understand the relative
importance of the information provided on our website. We may also use this data to
conduct statistical analyses on visitors’ usage patterns and other aggregated data.
Information Collected via Cookies
“Cookies” are small files or records that are placed on your computer’s hard drive to
distinguish you from other visitors to the website. The use of cookies is a standard
practice among websites to collect or track information about your activities while using
the website. A cookie may enable the website holder to track how a visitor navigates
through its website and the areas in which they show interest. This is similar to a traffic
report: it tracks trends and behaviors, but does not identify individuals. Information
gathered may include date and time of visits, pages viewed, time spent at the site, and the
website visited just before and just after the Website.
Cookies can be set to expire: (1) on a specified date; (2) after a specific period of time;
(3) when a transaction has been completed; or (4) when a user turns off his/her Internet
browser. A cookie that is erased from memory when a visitor’s Internet browser closes is
called a “session” cookie. Cookies that expire based on a time set by the Web server are
called “persistent” cookies.
The Website uses “session cookies”, which disappear from your computer after you have
closed your Internet browser. Most people do not know that cookies are being placed on
their computers when they visit the Website or most websites because browsers are
typically set to accept cookies. You can choose to have your browser warn you every
time a cookie is being sent to you or you can turn off cookie placements. If you refuse
cookies, you can still browse the Website.
Information Collected Using Pixel Tags or Clear GIFs
Pixel Tags or Clear GIFs, also known as Web Beacons or Web Bugs, are transparent
graphical images placed on a website. The Website does not currently use these items on
its website.
Information You Actively Submit
For most of the browsing on our website, we neither require nor collect “User
Information.” User Information is information that could personally identify you, for
example, your name, e-mail address, billing address, shipping address(es), telephone/fax
number(s), credit card information, photographs, questions, and any other information
you choose to submit. You can browse the Website and take as much time as you want
to review our services without having to submit such User Information.
In the following instance, however, we do need you to actively submit User Information
– when you want to contact Canyon Ranch via electronic means or website submission.
It is possible that you may also submit personal information when you use the search
functions on the Website. Furthermore, we collect any User Information you submit via
various webpages including, but not limited to, Connections/ Stories webpage, online
employment websites, forms, resume/job application submission, to purchase products or
services, and any question submission webpages.
E-mail or other forms of electronic communication, including website submission, are
not secure and/or confidential means of communication. While Canyon Ranch attempts
to prevent unauthorized access to your User Information, or other information you
submit, such access may occur.
We do not require you to provide any personal medical information about yourself to us
online, and we ask that you do not share personal medical information that you wish to
keep confidential. Information you provide is not protected under confidentiality laws
that protect physician-patient communications. Please carefully select what you choose
to disclose. Personal medical information that Canyon Ranch receives in any manner is
subject to separate privacy practices. Our statement regarding the treatment of such
information can be read on the following page:
HIPAA POLICY.
Personal Information about Children
The Website is targeted primarily for use by adults. We do not currently market to or
create special areas for use by children. Accordingly, we do not knowingly collect age
identifying information, except on job applications, nor do we knowingly collect any
personal information from children under the age of 13 years. However, we hereby advise all visitors to our site under the age of 13 not to disclose or provide any personally
identifiable information on our website. In the event that we discover that a child under
the age of 13 has provided personally identifiable information to us, in accordance with
the Children’s Online Privacy Protect Act (see the Federal Trade Commission’s website
at www.ftc.gov/kidzprivacy for more information about this Act), we will delete the
child’s personally identifiable information from our files to the extent technologically
possible.
When you send an e-mail to us, you are communicating with us electronically and
consent to receive communication from us electronically. We may retain the content of
the e-mail, your e-mail address, and our response in order to service your needs. We may
use the data that you provide to send you e-mail and for other business purposes.
If you no longer wish to receive marketing e-mail from Canyon Ranch or the Website,
you may unsubscribe by doing any one of the following actions:
- a. Send an e-mail with your current information to: apeterson@canyonranch.com; or
- b. Send a request in writing with your current information to: Canyon Ranch,
Attn: General Counsel, 8600 East Rockcliff Road, Tucson, Arizona 85750.
If you send an e-mail or letter request, please be sure to include your full name, address,
phone number and e-mail address. This will ensure we identify you correctly in our
systems and accurately process your request. Please note that opting out of e-mail
communications may not opt you out of receiving other hard copy information.
Canyon Ranch will take appropriate steps to implement your request to opt-out of
receiving marketing communications. Please note that due to production, mailing and
system timelines, in order to remove you from our marketing lists, it may take up to 10
business days for e-mails. Until that change takes effect, you may still receive marketing
communications from us.
Also, please note that even though you may have opted out of receiving marketing
communications, you may still receive business-related communications. Please be
aware that opting-out of certain third party use may prevent us from providing certain
services or products that you request.
3. HOW WE USE AND SHARE USER INFORMATION
Canyon Ranch may use and share your User Information with third parties, including
personally identifiable information, without limitation, in the following manner:
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In response to judicial or other governmental subpoenas, warrants and court orders served
on Canyon Ranch in accordance with their terms, or as otherwise required by applicable
law;
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To comply with legal, regulatory or administrative requirements of governmental
authorities;
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To protect our rights or property, protect our legitimate business interests, to enforce the
provisions of our Privacy Statement and Terms of Use, in cases of customer
fraud/disputes, and/or to prevent harm to you or others;
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To protect or defend Canyon Ranch, Providers, our subsidiaries and affiliates and any of
their officers, directors, employees, attorneys, agents, contractors and partners, in
connection with any legal action, claim or dispute;
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In association with any purchases you make, including the verification, billing, and
crediting of your credit card or other payment medium when you make a purchase and
notifying you about the status of your purchase and to fulfill and deliver your purchase;
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To provide any products or services that you have requested;
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To send marketing communications and purchase confirmations that you have opted-in to
or otherwise agreed to receive;
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To share aggregated statistical or demographic data with our affiliates and/or business
partners;
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To provide data with our affiliates and/or business partners to assist us in maximizing our
business potential;
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To update your user account with any information we receive from you or from third-
parties about you; or
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User Information may be disclosed, sold or otherwise transferred if Canyon Ranch or its
business is sold or offered for sale to another company or person(s), if a petition for relief
under the United States Bankruptcy Laws is filed by or against Canyon Ranch, or if
Canyon Ranch becomes subject to an order of appointment of a trustee or receiver.
We believe that, except where we are compelled by law to disclose your personally
identifiable information, you should have a right to choose (opt-out) whether we disclose
your personally identifiable information to a third party or use your personally
identifiable information for a purpose incompatible with the purpose(s) for which it was
originally provided or subsequently authorized by you. Please be aware that opting out of certain third party use may prevent us from providing certain services or products that
you request.
When you click on links on our website that take you to third-party websites, you will be
subject to the third parties’ privacy policies. While we support the protection of privacy
on the Internet, Canyon Ranch cannot be responsible for the actions of any third-party
websites. We encourage you to read the posted privacy statement of any and every
website you visit, whether you are linking from our website or browsing on your own.
Canyon Ranch provides sponsored links to third-party websites. If you click on a
sponsored link, a new window containing a third-party’s website may appear. Unless
you are on the Canyon Ranch’s Website, any time that you have moved to a window, you
should assume that your personal information is being collected, used and disclosed in
accordance with the privacy policy of this third-party website. One example of a third
party website link, is Canyon Ranch’s link to the separate website that allows users to
order the book The LPGA Cooks with Canyon Ranch.
If you are unsure as to whose privacy policy applies, please contact us by sending your
question to the address below.
5. ACCESS TO AND MANAGING YOUR USER INFORMATION
We believe it is important for you to be able to find out what personally identifiable
information you have provided to us through our website. If you have provided us with
personally identifiable information, you can contact us to request that we provide you
with the personally identifiable information we have in our records about you. We
reserve the right to limit the number of times such a request can be made and to charge
you for responding to such requests if this process is misused or abused.
We know you want the personally identifiable information we have on record about you
to be as complete and accurate as possible. We feel the same way. If you become aware
that personally identifiable information or sensitive information you may have provided
that we have in our records about you is inaccurate, incomplete, or incompatible with the
purposes for which it was provided or subsequently authorized by you, please notify us using the contact information provided below. To inquire about your personally
identifiable or sensitive information, and to correct, amend, or delete such information
please:
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Send an e-mail with your current information to: apeterson@canyonranch.com; or
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Send a request in writing with your current information to: Canyon Ranch,
Attn: General Counsel, 8600 East Rockcliff Road, Tucson, Arizona 85750.
6. WHAT YOU NEED TO DO TO PROTECT YOUR PERSONALLY IDENTIFIABLE INFORMATION
You have several options when deciding how you can best protect your personally
identifiable information. One option is simply not to volunteer it. As stated above, this
approach would allow you to still visit our website – although it will prevent you, for
example, from taking advantage of some of our Website’s features including those in the
automated “Contact Us” or other submission webpage or associated e-mail address.
The Federal Trade Commission’s website, www.ftc.gov, also offers useful information
about how to protect personally identifiable information provided to a website.
7. WHAT TO DO ABOUT SUSPECTED VIOLATIONS OF THIS PRIVACY STATEMENT
If at any time you believe Canyon Ranch has not adhered to the policies and principles
set forth in this Privacy Statement, please notify us using the contact information provided below. We will make all commercially reasonable efforts to promptly address
your concerns.
8. CHANGES TO PRIVACY POLICIES
If we change our Privacy Policy, we will post those changes on our website so you are
always aware of what information we collect, how we use it, how we protect it and under
what circumstances, if any, we disclose it. Unless we clearly express otherwise, we will
use information in accordance with the Privacy Policy under which the information was
collected. YOU ARE HEREBY ADVISED THAT YOUR CONTINUED USE OF OUR
SITE CONSTITUTES YOUR ACCEPTANCE OF ANY AMENDMENTS TO AND
THE MOST RECENT VERSION OF THIS PRIVACY STATEMENT.
9. QUESTIONS OR COMMENTS
If you have any questions or comments concerning our privacy policy, please contact us:
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Send an e-mail with your current information to: apeterson@canyonranch.com; or
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Send a request in writing with your current information to: Canyon Ranch,
Attn: General Counsel, 8600 East Rockcliff Road, Tucson, Arizona 85750.
DATE LAST MODIFIED: June 15, 2007
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